- We ship from China and we ship worldwide.
Delivery methods :
- We use standard delivery with Epacket: 12 to 20 business days.
- Express delivery with EMS : 7 to 12 working days.
- Saturdays, Sundays and holidays are not considered working days.
- Delivery times are given as an indication and may be longer for reasons beyond our control.
- Order preparation time is 1 to 7 days. Some items take more preparation time.
Shipping costs, duties and taxes :
- Shipping costs for Standard delivery are $9 per order.
- Shipping costs for Express delivery are $14 per order.
When ordering from Tissardi, your merchandise may be subject to import duties and taxes that will be levied when the order arrives at the delivery address. Generally these tax duties apply when you purchase multiple products, but depending on the country you may be taxed even for a single item. You will therefore be responsible for the payment of these import duties and taxes. We have no control over these charges and cannot predict their amount. For more information, please contact your local customs office before placing your order.
Caution ! Since July 1, 2021, new rules have come into effect regarding purchases from international (non-EU) countries. Indeed, as of July 1st 2021, VAT will be applied to all goods imported into the European Union in addition to any customs duties and other taxes.
You will be asked to provide a phone number on the shipping page of the order, which is important if the carrier requires additional information to ensure successful delivery.
You will also be asked to provide an email address, to which we will send confirmation that your order has been placed and inform you of its shipment.
Tissardi.com cannot be held responsible for any shipping delays, as all shipments are handled by third parties. Tissardi.com subcontracts the carriers and, therefore, when the order is handed over to the carrier, the only information available is that which appears on the carrier's site. The tracking number to obtain this information will be assigned to your order when the package is shipped.
Tissardi.com will not be responsible for delays attributable to the recipient, such as the recipient not being available to accept delivery, providing Tissardi.com with incorrect delivery information, or being unable or unwilling to cooperate with the carrier and/or customs. When the order is in the hands of the carrier, the carrier is responsible for it.
Tissardi insures all orders against damage or theft.
Help & Support :
How will my order be shipped?
Our shipping partner is committed to providing superior service for your package. We will email you tracking information when the carrier picks up the package.
How can I change my delivery address?
Call us at (+33) 0756976574 or email us at firstname.lastname@example.org and we will solve the problem for you.
I was not there when the item was delivered. Can you reship the package?
Please contact us immediately to find out if the package is still waiting with the carrier. If not, it will be returned to us and we will send you an email as soon as we receive it.
Need more information?
If you have additional questions, please call (+33) 0756976574, or email us at email@example.com.