1. Introduction

1.1. The sale of Tissardi products concluded remotely through this website (hereinafter referred to as "tissardi.com") is governed by the following general terms and conditions of sale.

The products on the website are sold directly by Tissardi SARL (hereinafter referred to as "Tissardi"). Tissardi is a company governed by French law, whose registered office is located in Fontenay-sous-Bois - 94120 - France, VAT number, code fiscale and registration number in the R.C.S. CRETEIL 843 203 811 00024 company register.

1.2. The present general terms and conditions of sale are published on the website in order to allow the customer to know them as well as to store and reproduce them in accordance with the regulations in force.

1.3. The purchase of products is exclusively governed by the general terms and conditions of sale published on the website and in force at the time of purchase.

Tissardi reserves the right to modify and/or supplement these general terms and conditions of sale at any time.

2. Availability of Products

2.1. The customer takes note of the fact that the products offerti by Tissardi on the website (hereinafter referred to as the "products") are limited in number and is therefore aware that Tissardi will have to check their availability at the time of purchase.

2.2. The availability of certain Products may occasionally present inconveniences. In such circumstances, Tissardi will promptly inform the customer (and in any case under the conditions specified below) by e-mail of the cancellation of the order.

In case of partial unavailability, the Customer will be asked whether he prefers to receive the available Products or to cancel the order in its entirety.

2.3 Tissardi reserves the right to modify the items offered for sale on the Site at any time without notice.

The personal information you provide on the website is transmitted through a secure server using Secure Socket Layering, encryption technology, https. Your browser may indicate, via a pop-up message, that you are about to enter a secure area.

We are committed to processing your personal data in accordance with high security standards. We take appropriate physical, electronic and administrative measures to maintain the security and accuracy of your personally identifiable information. Our website uses encryption technology, such as SSL (Secure Sockets Layer), to protect your personal information during data transfer. SSL encrypts personal information such as your name, address and telephone number.

Because we respect your privacy, we have procedures in place to ensure that your personal information is treated securely, securely and responsibly.

In general, you can browse the website without providing any personally identifiable information. However, if you decide to use the website, we will ask you to provide personal information, including your name, address, address, address, e-mail address, telephone number, social security number, contact information, a curriculum vitae and any other information about your identity is identifiable. We may also collect demographic information that is not user-specific, such as postcode, age, preferences, gender, interests and favorites. In some cases, if you choose not to provide us with the requested information, we may not be able to access the entire website or participate in all of its features.

In addition, we collect or may collect information about your computer's hardware and software. This information may include, without limitation, your IP address, browser type, domain names, access times and referring website addresses, but is not linked to your personal information.

We use personal, demographic, collective or technical information to administer and improve the Tissardi website and to promote a positive user experience.

We may use your contact information to send you emails or other communications regarding updates to the Tissardi website.

The nature and frequency of these messages will vary depending on the information we have about you.

In addition, you may receive free newsletters from us on topics that may interest you, such as career management advice.

Others with whom we share your information

We do not disclose your personal information to third parties or your personal and demographic information combined.

Compliance with Laws: We may provide access to information when required by law, cooperate in police investigations or other legal proceedings, protect us from misuse or unauthorized use of our website, limit our legal liability and protect our rights or to protect the rights, property or safety of visitors to this website or the public.

Cookies: A "cookie" is a small data file saved by your web browser on your computer's hard drive. It allows us to recognize your computer by accessing our site by associating the cookie identification numbers with other information you have provided. This information is stored in our secure database.

Of course, you can disable cookies on your computer by indicating it in your preferences or in the options menu of your browser. However, it is possible that some parts of our website may not function properly if you disable cookies.

4. Conclusion of the contract

4.1. After confirmation of the order, the order is sent to Tissardi for processing and can no longer be modified or cancelled.

The order issued by the customer will only be processed by Tissardi if the entire purchase procedure has been carried out in a proper manner, without any indication of error on the part of the website.

The customer will receive an e-mail with which Tissardi will communicate that it has received the order proposal. This e-mail cannot be understood as an acceptance of the order proposal. The acceptance of the order proposal by Tissardi and the conclusion of the contract shall be made in accordance with the following section 4.2.

4.2. The contract stipulated between Tissardi and the customer shall be deemed to be concluded when the customer receives a confirmation e-mail from Tissardi (hereinafter referred to as "confirmation e-mail").

The Confirmation Email will be sent to the address indicated by the Customer in the purchase form and will contain the confirmation of the order.

4.3. Tissardi reserves the right not to accept the order proposal issued by a Customer in the following cases:

a) lack of availability, even temporary, of the Products included in the Order Proposal;

b) the existence of a legal dispute between Tissardi and the Customer related to a previous order;

c) if the Customer has previously committed violations of the General Terms and Conditions of Sale or has not fulfilled its obligations;

In case of partial unavailability of the Product ordered, before receiving the Confirmation Email, the Customer may choose to receive only the Products that are available or to cancel the order entirely. If the cancellation is only partial, the Customer will be charged only the amount related to the Products purchased.

5. Price and method of payment

5.1. The prices of all Products sold on the Site include VAT.

5.2. These prices will be indicated in Euros (EUR) and Dollars (USD).

5.3. The total price indicated in the basket includes all shipping costs, which will be indicated separately. In any case, Tissardi will request the express consent of the Customer for any additional costs.

5.4. The Customer will be charged the prices published on the website and displayed in the shopping cart at the time of confirmation of the order proposal by selecting the buy button by the Customer, provided that the availability of the products ordered at that time.

Tissardi reserves the right to modify the prices of the Products sold on the Site at any time and without prior notice.

5.5. For the purposes of payment by Paypal, the Customer confirms and warrants that he/she is the owner of the account used for the purchase.

The transaction will only be debited to the Customer after receipt of the confirmation email from Tissardi.

5.6. The shipment of the purchased Products will only be carried out after payment of the amount due by the Customer. In the event that, for any reason, the debiting of the amounts due by the Customer is impossible, the sale process will be automatically cancelled and the sale will be cancelled, according to the communication that will be sent to the Customer.

5.7. In the event that one or more Products are not available and the Customer has decided not to cancel the order in its entirety, only the price and shipping costs related to the only Products available will be charged.

6. Delivery

6.1. The products will be sent to the address indicated by the customer in the order proposal.

6.2. In cases where the customer is charged for shipping costs, these will be expressly indicated, separately from any other costs or expenses, at the end of the procedure for completing the order proposal and before the selection of the Buy button by the customer.

6.3. Tissardi reserves the right to split an order into several shipments, depending on the availability of the Products. In this case, Tissardi will inform the Customer by e-mail.

6.4. Upon shipment of the purchased Product, the Customer will receive an e-mail to the address indicated in the order proposal. It will then be possible to track his order in real time, thanks to the shipping tracking code and a tracking link. 

Tissardi's customer service will provide assistance for any possible delivery problems. The customer may contact Tissardi's customer service by e-mail at: sales@tissardi.com

6.5. The Customer shall assume the risk of loss or damage to the Products only when the Products, or a third party designated by the Customer and different from the carrier, physically come into possession of the Products.

If, on the contrary, the loss or damage of the Products occurs before the equipment is delivered to the Customer or to a third party designated by the Customer, Tissardi will reimburse the Customer for the amounts already paid.

7. Product Compliance

7.1. At the time of delivery, the Products must be checked by the Customer to ensure that they correspond to the items ordered and that they do not have any manufacturing or conformity defects. 

7.2. In the event of manufacturing or conformity defects, the Customer shall have the right to restore, free of charge, the conformity of the Product by repair or replacement, unless the remedy requested is objectively impossible or excessively burdensome in relation to the other. It is understood that the Customer shall lose this right if the Customer does not notify Tissardi of the defect of conformity within 2 (two) weeks from the date on which it discovered the defect. In any case, Tissardi shall only be liable for defects of conformity occurring within 2 (two) months after delivery of the Product. Any action to assert defects shall be time-barred within two (2) months after delivery of the Product.

8. Returns and Refunds - Withdrawal

8.1. The customer has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the products. In the case of a split order, this term runs from the day of delivery of the last Product.

8.2 The Customer can obtain the address to which the Products should be returned by contacting Tissardi at the following e-mail address: sales@tissardi.com.

8.3. The Customer undertakes to return the Products in respect of which he has exercised his right of withdrawal without undue delay and, in any event, within 14 (fourteen) days from the date on which he communicated to Tissardi his decision to terminate the contract.

8.4. The Products must be returned in the same condition in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never used, worn or damaged in any way whatsoever, and that they are returned in their original packaging, accompanied by all labels with which they were received.

Tissardi will check the packaging and condition of the returned Products, constituting the substantial integrity of the same essential requirement for the exercise of the right of withdrawal.

Tissardi reserves the right to refuse the return of Products that are damaged, deteriorated, dirty or in such a condition as to be understood, unequivocally, that have been used for purposes other than the Customer's controls strictly necessary to verify the nature and characteristics of the purchased product.

In case of refusal of the return, Tissardi will send an appropriate communication to the Customer and will not proceed to the refund of the price paid by the Customer.

8.5. The refund of the price of the returned Products will be made by Tissardi without undue delay and in any event within 14 (fourteen) days from the date on which Tissardi became aware of the Customer's right of withdrawal.

In any case, Tissardi reserves the right to withhold the refund until it has received and verified the Product or until the Customer proves that he has returned the Product correctly and in an undamaged condition.

The aforementioned refund will be made by crediting the amount paid by the Customer to be executed with the same payment method used for the purchase, unless the Customer has expressly agreed otherwise and provided that the Customer does not incur any costs as a result of the refund.

Tissardi shall confirm to the Customer by e-mail that the price has been refunded.

8.6. Tissardi shall not be obliged to reimburse the costs of delivery of the Products if the Customer has expressly opted for a different type of delivery than the one delivered by Tissardi.

9. Limitation of Liability

9.1. Except in cases of willful misconduct or gross negligence, Tissardi shall in no event be liable to the Customer for any indirect or consequential damages that may result from the purchase of Products sold for sale on the Site.

10. Product Authenticity and Intellectual Property Rights

10.1. Tissardi guarantees the authenticity and high quality of all products sold on the site.

11. Disputes

11.1. These General Terms and Conditions of Sale are governed by French law and shall be interpreted in accordance with them, without prejudice to any other mandatory regulations, more favorable to the Customer, applicable in the Customer's country of residence.

11.2 In the event of a dispute arising from the interpretation and/or application of these General Terms and Conditions of Sale, the Court of the place of domicile or residence of the Customer shall be competent, exclusively and without exception, if it is located on the territory of France. State. If the Customer's domicile or residence is located in a territory other than the French State, the Customer may, at its option, take the court of its place of residence or domicile.

Alternatively, the Customer may promote one of the out-of-court dispute resolution procedures provided for by the applicable legislation. To this end, the Customer may use the online platform made available by the European Commission, accessible on the website http://ec.europa.eu/odr.

12. Contacts 

12.1. For any claim, information or assistance relating to the Site or the purchase procedure and, in any case, for any request for information and / or clarification regarding the content of these General Conditions of Sale, Customers can send an e-mail. Send to the following address: sales@tissardi.com 

Last updated: September 14, 2020